How you can access Infusion, Fusion5's support portal:
You are no longer able to log an iHelp via this URL and may experience an 'external validation required' error. You can access Infusion by going to infusion.fusion5.com.au. If you are an existing iHelp user, you will have received an email on 23 April 2022 from 'email@example.com' with instructions. If you have not received this, or it has been more than 14 days since the email was sent, please email firstname.lastname@example.org.
For support navigating the new system please visit: https://www.fusion5.com.au/customer-success-team/infusion-need-to-know/
This self-service portal has been developed in response to customer feedback, and will give you access to a wide range of new services from Fusion5, including support documents, news and updates, and a range of new tools and information in addition to logging iHelp support requests!
Please update your bookmarks. If you need help, first please refer to the 'Need to Know' page and view the FAQ. If you require further assistance, please call 1300 156 640 (AU) or 0800 354 357 (NZ) or visit the website and begin a chat with our friendly team.
Fusion5’s ability to provide business solutions, support and service for all customers continues without interruption. By enabling our Business Continuity Plan, as well as following guidelines set by the Ministry of Health NZ and the AU Government Department of Health, we are online and delivering to the same high standard for customers.
To learn more about our innovative IT Service Management solutions, visit our website at Ivanti
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